ICA’s experience with the new APEX portal

In our latest spotlight, we sat down with the team at the Immigration & Checkpoints Authority (ICA) to learn about their experience with the newly revamped APEX portal.

We spoke with the Immigration & Checkpoints Authority about their experience with our revamped APEX portal. Here are the key insights from our conversation:

🎯 Streamlined navigation

What they love: "The revamped portal offers views in one glance, with dropdown navigation that lets us work through one portal—it's so much easier to navigate."

The impact: ICA's team can now access all necessary functions through a unified interface, reducing complexity and improving their daily workflow efficiency.

⚡ Time-saving bulk operations

What ICA told us: "The bulk certificate changes through the new portal are convenient and save a lot of time."

The difference: What once required manual, individual processing can now be handled in bulk, freeing up valuable time for other essential tasks.

🚀 Reliable support when it matters

Why it's crucial: "ICA services have a direct impact on citizens, and there are high expectations for fast, prompt resolution."

The result: "The APEX team's response time has been consistently prompt," ensuring ICA can maintain their high service standards.